Check for Broadband Router or Access Point Malfunctions

Networks that use broadband routers are easier to manage than those without one, but technical glitches with the router can also prevent computers from connecting to the Internet. Router failures are caused by overheating, excessive traffic, or simply an older unit going bad. Typical symptoms of a flaky router include computers on the network not being able to obtain IP addresses, or the router console not responding to requests.

Action - Check the router's lights and console if possible to ensure it is running and responding properly. Troubleshoot and reset the router if necessary.