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Are You Overlooking the Obvious?

Unplugged or loose network cables are easy to miss yet one of the most common reasons you might suddenly find yourself unable to connect to the Internet. That's not a problem on 
Rule Out False Alarms

What may seem to be a network problem connecting to the Internet is sometimes simply a Web site (or whatever server is on the o
Avoid IP Address Conflicts

If your computer and another on the network both have the same 
Check for Computer Firewall Malfunctions

Firewall software running on most computers is intended to prevent unwanted network traffic from disrupting its operation. Unfortunately, these software firewalls can malfunction and start blocking va...
Are You Outside of Wireless Signal Range?

The performance of Wi-Fi network connections depends on distance between the device and the wireless access point. The further away a Wi
Has Your Wireless Network Configuration Changed?

Wi-Fi networks with encryption options like WPA or 
Check for Broadband Router or Access Point Malfunctions

Networks that use 
Are You Being Blocked By Your Service Provider?

Internet Service Providers (ISPs) can choose to block access from your account if you fail

Cope with Computer Glitches

Computers, too, suffer from technical glitches. Although relatively uncommon nowadays, a computer's 
Contact Your Internet Service Provider

Those using satellite Internet service may notice they can't connect to the Internet

I can't connect to the Internet.

1. Are You Overlooking the Obvious? 2. Rule Out False Alarms 3. 
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Has Your Wireless Network Configuration Changed?

Category: Knowledgebase

Wi-Fi networks with encryption options like WPA or WEP turned on require computers to use matching security keys when connecting. If someone changes the encryption keys or passphrase on the access poi...

Are You Overlooking the Obvious?

Category: Knowledgebase

Unplugged or loose network cables are easy to miss yet one of the most common reasons you might suddenly find yourself unable to connect to the Internet. That's not a problem on wireless networks, but...

Contact Your Internet Service Provider

Category: Knowledgebase

Those using satellite Internet service may notice they can't connect to the Internet during periods of very bad weather. Providers in dense urban areas (including cellular Internet carriers) sometimes...

Avoid IP Address Conflicts

Category: Knowledgebase

If your computer and another on the network both have the same IP address, the conflict between them will prevent either from working properly online.   Action - To resolve an IP conflict, follow thes...

Are You Being Blocked By Your Service Provider?

Category: Knowledgebase

Internet Service Providers (ISPs) can choose to block access from your account if you fail to make payment or otherwise violate the provider's Terms of Service. Especially when using paid hotspots tha...

I can't connect to the Internet.

Category: Knowledgebase

1. Are You Overlooking the Obvious? 2. Rule Out False Alarms 3. Avoid IP Address Conflicts  4. Check for Computer Firewall Malfunctions  5. Are You Outside of Wireless Signal Range?  6. Has Your Wirel...

Cope with Computer Glitches

Category: Knowledgebase

Computers, too, suffer from technical glitches. Although relatively uncommon nowadays, a computer's network adapter hardware might suddenly fail due to overheating or age. Failures in the operating sy...

Check for Broadband Router or Access Point Malfunctions

Category: Knowledgebase

Networks that use broadband routers are easier to manage than those without one, but technical glitches with the router can also prevent computers from connecting to the Internet. Router failures are ...

Are You Outside of Wireless Signal Range?

Category: Knowledgebase

The performance of Wi-Fi network connections depends on distance between the device and the wireless access point. The further away a Wi-Fi device, the slower the local connection generally runs, unti...

Check for Computer Firewall Malfunctions

Category: Knowledgebase

Firewall software running on most computers is intended to prevent unwanted network traffic from disrupting its operation. Unfortunately, these software firewalls can malfunction and start blocking va...

Rule Out False Alarms

Category: Knowledgebase

What may seem to be a network problem connecting to the Internet is sometimes simply a Web site (or whatever server is on the other end of the connection) being temporarily offline. Action - Before as...